Privacy Policy

Company: Bitzeno Trade Pvt. Ltd.
Website: www.bitzenotrade.com
Contact: support@bitzenotrade.com

1. Introduction

Welcome to Bitzeno Trade Pvt. Ltd. (“Bitzeno Trade,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our website www.bitzenotrade.com and its related services (collectively, the “Platform”).

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect limited personal information to improve our platform and trading experience. The types of information we collect include:

• Account Information: Email, username, and other voluntarily provided information.
• Trading Data: Trading activity, transactions, and wallet addresses.
• Cookies and Tracking Data: Used to enhance experience and analyze usage.
• Technical Data: IP address, browser type, operating system, and device info.

We do not collect KYC documents or identity verification data.

3. How We Use Your Information

• Provide, maintain, and improve trading services.
• Process transactions and send updates.
• Enhance user experience and security.
• Comply with legal or regulatory requirements.
• Respond to customer support requests.

We do not sell, rent, or trade your personal information with anyone.

4. Cookies and Tracking Technologies

Bitzeno Trade uses cookies and analytics tools to remember preferences, measure performance, and detect potential fraud. Users can manage or delete cookies anytime through browser settings.

5. Data Security

We apply advanced security measures like encryption, firewalls, and secure server architecture to protect all user data. While we strive for complete security, no system is 100% secure. Users are encouraged to use strong passwords and enable security features.

6. User Control and Rights

You have the right to:

• Access and review your personal data.
• Request correction or deletion of inaccurate data.
• Withdraw consent for data processing (may affect service use).

Requests can be made at support@bitzenotrade.com.

7. Data Retention

We retain data only as long as needed to maintain accounts, fulfill legal requirements, and resolve disputes. Data no longer required is securely deleted.

8. Crypto Gateway and Integrations

Bitzeno Trade integrates a secure, audited crypto payment gateway for deposits and withdrawals. This gateway operates independently and does not collect confidential or personally identifiable user data.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updated versions will reflect a new “Effective Date.” Please review periodically for changes.

10. Contact Us

For any questions or concerns, reach out to us at: support@bitzenotrade.com